Shipping Rates and Times
Shipping & Damage
Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. If there is damage and you cannot reject the shipment, you need to call the shipping company. We here at Wegosale can not help you file a damage claim. It is up to the recipient to do so. When you call the shipping company (DHL, Spee Dee Delivery, USPS, Fedex…) they will walk you through a process of collecting insurance on the package.
Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. TLG will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however Wegosale has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer.
Shipping & Order Delivery Information:
Wegosale is open 9-5pm CST Monday – Friday. We can ship until 2pm. Orders placed after 2pm cannot be shipped that same day. Cutoff time for 2-day shipping is 2pm CST.
PLEASE NOTE: Just because you choose “next day air” doesn’t mean you will necessarily have the package the next day. Sometimes there is a processing / wait time, before an item ships. If you’re concerned about this, please contact us prior to ordering. We can be contacted by social media, email and phone.
All of our stores provide the same shipping options:
free shipping to worldwide (7-15 days)